Terms of service

Terms of Service – Ghaimah Store

Welcome to Ghaimah Store, the online platform specializing in fabrics, perfumes, and incense products in the United Arab Emirates.

By using our website, you agree to the following terms and conditions. Please read them carefully before making any purchase.

1. Definitions

  • Store / We / Ghaimah Website: Refers to the Ghaimah online platform and its management team.
  • Customer / User / You: Refers to any person using the website or making a purchase.
  • Products: Refers to the goods offered for sale on the website, including fabrics, perfumes, and incense products.

2. Use of the Website

  • You must be at least 18 years old to use or purchase from this website.
  • You agree to use the website only for lawful purposes and in a way that does not violate any local or international laws.
  • Ghaimah Store reserves the right to modify, suspend, or discontinue any part of the website at any time without prior notice.

3. Orders and Payments

  • By completing a purchase, you agree to provide accurate and complete information.
  • Orders are confirmed only after successful payment through the available payment methods on the website.
  • The store reserves the right to refuse or cancel orders in cases of pricing errors or suspected fraudulent activity.
  • All displayed prices include applicable taxes in the United Arab Emirates unless otherwise stated.

4. Shipping and Delivery

  • Orders are processed and shipped within 2 to 5 business days inside the United Arab Emirates.
  • Delivery times may vary depending on the customer’s location and the shipping carrier.
  • Customers are responsible for providing a correct delivery address and active contact number.
  • If delivery fails due to incorrect customer information, additional reshipping fees may apply.

5. Return and Exchange Policy

  • We accept returns within 30 days from the delivery date, according to our Return Policy.
  • Products must be in their original condition, unused, unwashed, and unaltered.
  • Free return shipping is available within the United Arab Emirates.
  • Final sale or customized products are not eligible for return.
  • Refunds are issued to the original payment method within 7 business days after receiving and inspecting the returned product.

6. Intellectual Property

All content available on the Ghaimah website, including texts, images, designs, logos, and trademarks, is the exclusive property of Ghaimah Store and is protected under copyright and trademark laws in the United Arab Emirates.

Any copying or reuse of content without prior written permission is strictly prohibited.

7. Limitation of Liability

  • Ghaimah Store shall not be held liable for damages resulting from misuse of products or shipping delays beyond our control.
  • Our maximum liability shall not exceed the total amount paid by the customer for the order.

8. Privacy and Data Protection

By using our website, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.

We are committed to protecting customer privacy in compliance with UAE data protection laws and the policies of Google and Shopify.

9. Dispute Resolution and Governing Law

These Terms are governed by the laws of the United Arab Emirates.

In the event of any dispute, both parties agree to attempt an amicable resolution first. If unresolved, the dispute shall be referred to the competent courts in the UAE.

10. Changes to the Terms

Ghaimah Store reserves the right to update or modify these Terms at any time.

Your continued use of the website after any changes are published constitutes your acceptance of the updated Terms.

11. Contact Us

For inquiries or feedback, please contact us through:

📧 Email: ghaimat.uae@gmail.com
📞 Phone: +971 56 705 6000
🌐 Website: www.ghaimahuae.com